Warranty policy

 

At ByGLOW BRIGHT, our family of products are designed and made to the highest standards to provide our customers with the ultimate Spa experience from within the comfort of their own home. We have confidence that our products are of the highest quality, which is why our products come with a Limited warranty that is valid for 2 years from the date of purchase. The warranty covers moving parts that affect the working condition of the product. The Warranty does not cover fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

To qualify for our Limited warranty, please follow the below instructions carefully, as failure to follow the steps could result in any future claim being invalid.

  1. Within 48 hours of receiving your order, email our customer care team at warranty@byglowbright.com with your full name and “Warranty Validation” included within the subject title. You are then required to attach a copy of your Receipt, your address (this must match the address where the product was shipped to) within the email body.
  2. Once you have registered your product warranty by email, you will receive your unique Warrant Activation code Via Email. It is important that you do not lose this Warranty Code, as this will be required in the event that a claim is made within the 2 year warranty period..
  3. If you have any concerns with the performance of your product/s during the warranty period and assuming you have activated your product warranty, you may email warranty@byglowbright.com with your warranty activation code and explain the fault, providing as much information as possible, including photos or a video of the product working incorrectly.
  4. Once approved, return your device (in its original packaging) via a trackable mail service to the address provided by our customer care representative.
  5. Any Incomplete, fraudulent or illegible claims will be deemed invalid and we will not support your request..
  6. Mailing service costs for the sending and return of our products are the full responsibility of the Claimant and will not be refunded.
  7. Once we have received the product, a member of our technical team will carry out a full inspection. Where possible our technical experts will attempt to repair the device and return it to you. If the product is non repairable we will send you a replacement product. If the model is not available, we will offer you store credit up to the value of your initial purchase.