ORDERS & SHIPPING
How much will it cost to ship my order?
GLOW BRIGHT has free shipping on all items! No matter where you are, we have you covered.
What shipping method is used?
GLOW BRIGHT uses DHL/UPS for most deliveries, however other logistics companies may be used if this is more convenient.
Please note that although we do ship worldwide, some orders are subject to additional customs inspections or duties upon delivery.
Regrettably, we cannot deliver to P.O. boxes.
How long will my order take to ship?
Once your order is placed, it will be shipped within 2 working days. Delivery will generally take 7 to 10 working days, depending on location. We will provide you with the tracking information once it has been shipped so that you can keep track of your order.
Please try the following if you are unable to place an order:
- Try the payment process again to see if it goes through.
- Place an order using a computer instead of a smartphone/tablet.
- Try Mozilla Firefox as our website tends to work best with this internet browser.
- If your payment is still not successful, please contact our Help Desk and provide us with a screen shot.
Can I cancel my order once it has been placed?
Unfortunately, we are not able to cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 60 days and the 60 Day money Back Guarantee followed.
Please include your name, order number and reason for return on the package or box.
How much sales tax will I need to pay?
Prices on byglowbright.com include VAT for all deliveries to the USA, Australia, UK and EU countries. For shipments to other countries, the customer is responsible for the payment of any eventual VAT and each country’s import regulations.
Will I have to pay any custom or duty fees on my order?
Please be aware that orders made may be subject to additional import tax and duty once the order reaches its designated country. As GLOW BRIGHT has no control over these charges, you must bear the cost of any additional import taxes and duty fees.
Which payment methods do you accept?
GLOW BRIGHT accepts the following forms of payment for online purchases:
For delivery to European Union countries:
Visa, Mastercard / Eurocard
For delivery outside the European Union:
Major credit cards including Visa, Mastercard, American Express, Diner’s Club, Discovery, PiPay, ABA Pay.
As soon as your purchase has been verified, an order confirmation will be emailed to you.
Will my credit card information be stored?
To safeguard your security, GLOW BRIGHT does not store any credit card details. If you are uncomfortable with providing your credit card details online, please fill in the Help Desk form and we will offer an alternative payment method.
Online purchases will be charged to your credit card when you submit your order. However, the transaction will only be put through once we have verified your card details, received credit authorization and confirmed the availability of stock. You will be notified by email if for any reason we are unable to complete your order.